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Processing & Delivery TimesUpdated 3 months ago

Order processing occurs Monday through Friday, excluding holidays.

Local Delivery

Canada Post Expedited Carbon-Neutral Shipping (2-8 days) 
Cost: FREE for orders over $75.00
Delivery Time: 2-8 days *

Canada Post Xpresspost Shipping (2 days)
Cost: FREE for orders over $125.00
Delivery time: 2 days *

*Delivery time stated represents business days (e.g. Monday thru Friday, excluding holidays) and excludes the day shipment is initiated. Saturday and Sunday are not considered business days. Delivery times are based on Canada Post estimates to most addresses.

Shipping delays may occur due to inclement weather and peak seasonal periods/increased volume. 

Canada Post bases delivery times on normal delivery conditions. As a result, delivery times are subject to change without notice.

Canada Post may change or suspend the on-time delivery guarantee during peak period (Black Friday, Cyber Monday and holiday season) due to causes beyond our reasonable control. These reasons include, but aren’t limited to:

  • Acts of God
  • Epidemics
  • Labour disruptions
  • Equipment failures
  • Unanticipated surges in volume

Undeliverable packages: Refused shipments and packages that have failed delivery will be returned to jane iredale Canada and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.


Questions? Contact our Beauty Advisors at 1-844-438-4800.

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