Jane Iredale Canada
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Order Questions

Answers to your questions about your order!

Can I order by phone?

If you would rather purchase by phone please call our toll-free phone number: 1-844-438-4800. Our Beauty Advisors are here to take your order Monday-Friday (excluding holidays), from 9am to 4pm Mountain Time. *We will be closed on December 25, Decemb

How do I change or cancel my order?

Please contact a Beauty Advisor via email at [email protected], or you may call our toll-free number, 1-844-438-4800. We will try our very best to accommodate your request.

Do you charge sales tax?

Yes, tax is automatically calculated on each order based on local tax laws.

Where is my order?

Due to Canada Post strike, all parcels will be shipped via UPS or Purolator until further notice. **We cannot ship to P.O Boxes at this time, we apologize for the inconvenience. You can check the status of your order by logging into your account. If

How long will it take for my order to arrive once it has shipped?

Due to Canada Post strike, all parcels will be shipped via UPS or Purolator until further notice. **We cannot ship to P.O Boxes at this time, we apologize for the inconvenience. Click here to access the Purolator website. Click here to access the UPS