Jane Iredale Canada
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Order Questions

Answers to your questions about your order!

Can I order by phone?

If you would rather purchase by phone please call our toll-free phone number: 1-844-438-4800. Our Beauty Advisors are here to take your order Monday-Friday (excluding holidays), from 9am to 4pm Mountain Time. If you'd like to place your order after h

How do I change or cancel my order?

Please contact a Beauty Advisor via email at [email protected], or you may call our toll-free number, 1-844-438-4800. We will try our very best to accommodate your request.

Do you charge sales tax?

Yes, tax is automatically calculated on each order based on local tax laws.

Where is my order?

You can check the status of your order by logging into your account. If your order has already shipped, you can track the status of your shipment by clicking on the tracking link in your shipping confirmation email. Alternatively, you can contact a B

How long will it take for my order to arrive once it has shipped?

Orders are shipped Monday to Friday (excluding holidays) from western Canada. Delivery times are based on Canada Post estimates, which range from 2-10 days, depending on chosen shipping method (e.g. Expedited, Xpresspost, Priority) and location. For